Player Wellbeing
King Game Responsible Gaming
At King Game, entertainment should always feel like a choice — never a pressure. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience safe, balanced, and enjoyable. This page outlines the responsible gaming measures available on our platform and the resources you can turn to if you ever feel that your play is getting out of hand.
Our Commitment
Gaming That Stays in Its Lane
King Game believes that online entertainment is most enjoyable when it remains a leisure activity — something you look forward to, not something you feel compelled to do. We have built our platform with Filipino players in mind, and that means giving every member the ability to manage their own experience from the very first day they register. Whether you are a casual player who enjoys a weekend bet or someone who engages with the platform more regularly, the same protective tools are available to you at no extra cost and with no judgment attached.
Gambling involves real money, and we take that seriously. Every deposit you make on King Game is a financial decision, and we encourage all players to treat it as such — setting a personal budget before they start, sticking to it, and never chasing losses in the hope of a quick recovery. The thrill of a win is real, but so is the risk of a loss, and understanding that balance is the foundation of responsible play. Our platform is designed to make it easy for you to stay informed about your spending and activity at all times.
We also recognise that some players may develop problematic habits over time, and we are committed to identifying and responding to those situations with care and discretion. If our team notices patterns of play that suggest a player may be at risk, we may reach out proactively to offer support or apply protective measures in line with our responsible gaming obligations. Your wellbeing is not just a policy checkbox for us — it is a genuine priority that shapes how King Game operates every single day.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings to keep your spending within a budget you are comfortable with.
Session Time Reminders
Receive automatic reminders when you have been playing for an extended period, helping you stay aware of how long you have been on the platform.
Self-Exclusion
Request a temporary or permanent self-exclusion at any time. Once applied, your account will be restricted from all gaming activity for the chosen period.
Activity History
Review a full log of your bets, deposits, and withdrawals at any time so you always have a clear picture of your gaming activity and spending patterns.
Cool-Off Period
Take a short break from the platform without permanently closing your account. Cool-off periods can be set for 24 hours, 7 days, or 30 days.
Dedicated Support
Our support team is trained to handle responsible gaming concerns with sensitivity. Reach out at any time and we will help you find the right option for your situation.
Know the Signs
When Play Stops Feeling Like Play
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. King Game encourages all Filipino players to check in with their own habits regularly and to be honest about how gaming fits into their daily life. The following signs may indicate that your relationship with gambling has shifted from entertainment to something more concerning — and if any of them feel familiar, it may be time to use one of the tools available on our platform or to seek outside support.
Spending More Than You Planned
You consistently deposit more than you originally intended, or you find yourself making additional deposits after losing in order to try to win back what you spent.
Gambling to Escape Stress
You turn to gaming as a way to cope with anxiety, boredom, loneliness, or personal problems rather than as a form of entertainment you enjoy in a relaxed state of mind.
Neglecting Responsibilities
Gaming is taking time or money away from work, family, or other important commitments, and you find it difficult to stop even when you know you should.
Hiding Your Activity
You feel the need to conceal how much time or money you spend on gaming from people close to you, or you feel ashamed or defensive when the topic comes up.
If any of the above signs resonate with you, please reach out to our support team at [email protected] or use the self-exclusion tool in your account settings. You can also visit our FAQ page for more information on the tools available to you. Seeking help is a sign of strength, and King Game is here to support every Filipino player who needs it.
Common Questions
Responsible Gaming — Frequently Asked Questions
You can set a deposit limit by logging into your King Game account and navigating to the Responsible Gaming section within your account settings. From there, you can choose a daily, weekly, or monthly limit that reflects the maximum amount you are comfortable depositing within that period. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to prevent impulsive changes. Decreasing your limit, however, takes effect right away. If you need assistance setting up your limit, our support team at [email protected] is available to guide you through the process step by step.
When you request a self-exclusion on King Game, your account will be immediately restricted from placing bets, making deposits, or accessing any gaming features for the duration you have selected. You will still be able to log in to withdraw any remaining balance during the exclusion period, but all gaming activity will be blocked. Promotional communications will also be suspended for the duration of your exclusion. If you have chosen a permanent self-exclusion, reactivation will require a formal review process and a mandatory cooling-off period before any access is restored. We take self-exclusion requests seriously and process them as quickly as possible to protect your wellbeing.
No — King Game is strictly for adults aged 21 and above in the Philippines, in line with applicable local regulations governing online gaming. All new registrations require identity verification to confirm that the applicant meets the minimum age requirement before any account is activated. If we have reason to believe that a registered account belongs to a minor, that account will be suspended immediately pending investigation, and any funds held will be handled in accordance with our terms and applicable law. We strongly encourage parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms. Protecting young people from gambling harm is a responsibility we share with families and regulators alike.
If you believe your gambling has become a problem, the most important step is to reach out — and you have several options available to you. You can contact our support team directly at [email protected] to discuss self-exclusion or account restrictions in a confidential and non-judgmental environment. You can also use the self-exclusion tool in your account settings to immediately restrict your access while you seek further support. In the Philippines, the National Council on Disability Affairs and various mental health organisations offer counselling services for individuals dealing with compulsive behaviour, including problem gambling. Speaking to a trusted friend, family member, or professional counsellor is also a meaningful and effective first step toward regaining control of your gaming habits.
For more platform-related questions, visit our FAQ page. To review the rules governing your account, see our Terms and Conditions and Privacy Policy.
Need Help or Ready to Play Responsibly?
Our team is here for every Filipino player — whether you need support tools or just want to enjoy the platform at your own pace. Log in to manage your settings or visit the FAQ for guidance.